How to Handle Difficult Customers (Classroom)

How to Handle Difficult Customers

About the Seminar

Overview

Customers are important because they drive profits for an organization. Without customers, there would be no business. This seminar focuses on the techniques of managing customers, even if they are difficult to handle. Techniques to convert them into satisfied customers will also be presented.

Objectives

At the end of the session, the participants will be able to:

• recognize difficult customers at an early stage to prevent them from complaining.
• identify how to handle customer complaints and transform them into satisfied customers.
• learn what to expect from customers when they make complaints.
• learn the importance of keeping customers satisfied.

Who Should Participate

• Customer Service Representatives
• Front liners
• Team Leaders
• Business owners

Key Topics

I. Introduction

a. Who are your customers?
b. Is the customer always, right?
c. Customers’ needs and wants

II. Types of difficult customers and how to handle them

III. Additional handling techniques

a. Start with a positive attitude
b. Allow the customer to vent
c. Show empathy
d. Establish you understand
e. Solve the problem with the customer

IV. Develop self-awareness and self-regulation

a. How to communicate
b. Avoiding trigger phrases

V. Needs of the customers when they complain

VI. Workshop

Schedule: Click to view BusinessCoach Seminar Schedule »

Time

9:00 am – 4:00 pm

Venue

Unit 705-D Atlanta Centre, 31 Annapolis St., Greenhills, San Juan City, Metro Manila

Registration Details

Seminar Fee

Php 4,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)

Discount

Php 500.00 Discount if FULL AMOUNT is paid at least five (5) banking days before the event.

Reservation

Please call to register, or you may download our registration form. Kindly fill-out, and send to us through fax (8727.88.60) or email. You will receive a confirmation within 48 hours.

Mode of Payment

Deposit/Transfer cash payment to Banco de Oro:

• Savings Account Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22

Kindly email deposit slip or screen capture of payment details (indicate name of participant and seminar title) to confirm reservation.

Cancellation by Attendee

Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.

Cancellation by BusinessCoach, Inc.

Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.

Refund Policy

Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the BusinessCoach, Inc. office in San Juan City, Metro Manila. BusinessCoach, Inc. does not deposit refunds.

Note

Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.

Contact Details

Contact Numbers

Please call (632) 8727.88.60, (632) 8727.56.28, (632) 8569.78.84 or (632) 8569.46.90 or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266

Inquiries

For other inquiries, you may also leave a message in our contact form »