Hotel and Resort Operations and Management (Classroom)

Hotel and Resort Operations and Management

About the Seminar

Overview

This is a highly instructive short course on the basics of operating a hotel or resort type business. It is an excellent introduction for those new to the business. However, even those with years of experience would find the seminar as a great refresher. A lot of vital topics are to be discussed, from handling reservations and front office management, to housekeeping and marketing.

Objectives

• To have a basic knowledge in operating and managing a hotel or resort
• To serve as a refresher course for those already experienced in the business

Who Should Participate

Owners, Managers, Supervisors, or Staffs of:

• Hotels
• Resorts (with check-ins)
• Condotels
• Apartelles

Key Topics

I. Reservation

II. Front Office

a. Reception
b. Airport Representative
c. Registration
d. Room rates
e. Types of guest rooms
f. Auditing of daily transactions
g. Guest accounts
h. Reservations and cancellations
i. Other guest services
j. Check-outs
k. Rejection of accommodation

III. Housekeeping

a. Area cleaning
b. Guest rooms and suites
c. Cleaning supplies
d. Linen control
e. Sanitation and safety

IV. Staffing Requirements (Manager, Supervisors, Chambermaids, Room Attendants, Linen and Laundry Staffs, Area Cleaners, etc.)

V. Other Services (Laundry, Valet, Baby-Sitting)

VI. Graveyard Shift Operations

VII. Purchasing and Inventory of Supplies

VIII. Controls

IX. Food and Beverage

X. Sales and Marketing

XI. Repairs and Maintenance

XII. The Butler Concept

XIII. Situations / Cases (Fire, Earthquake, Brawling, Public Disturbance, Noise, etc.)

Schedule: Click to view BusinessCoach Seminar Schedule »

Time

9:00 am – 4:00 pm

Venue

Unit 705-D Atlanta Centre, 31 Annapolis St., Greenhills, San Juan City, Metro Manila

Registration Details

Seminar Fee

Php 4,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)

Discount

Php 500.00 Discount if FULL AMOUNT is paid at least five (5) banking days before the event.

Reservation

Please call to register, or you may download our registration form. Kindly fill-out, and send to us through fax (8727.88.60) or email. You will receive a confirmation within 48 hours.

Mode of Payment

Deposit/Transfer cash payment to Banco de Oro:

• Savings Account Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22

Kindly email deposit slip or screen capture of payment details (indicate name of participant and seminar title) to confirm reservation.

Cancellation by Attendee

Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.

Cancellation by BusinessCoach, Inc.

Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.

Refund Policy

Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the BusinessCoach, Inc. office in San Juan City, Metro Manila. BusinessCoach, Inc. does not deposit refunds.

Note

Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of our events.

Contact Details

Contact Numbers

Please call (632) 8727.88.60, (632) 8727.56.28, (632) 8569.78.84 or (632) 8569.46.90 or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266

Inquiries

For other inquiries, you may also leave a message in our contact form »