Landlines: (02) 8.727.56.28 / (02) 8.569.78.84 /
(02) 8.569.46.90 / (02) 8.727.88.60
Mobile Nos: Globe: 0915.205.0133 / Smart: 0908.342.3162 / Sun: 0933.584.7266
Customer Service Training
About the Webinar
Overview
Customer service is probably the most overlooked area of improvement. All of us have, at one time or another, suffered from poor customer service. The lost revenue from a dissatisfied customer is hard to estimate since the person may tell a hundred more people not to patronize your establishment. The seminar teaches many ways to radically upgrade your current customer service standards.
Objective
● To learn various techniques to improve your customer service.
Who Should Participate
● employees in contact with customers
● managers
● business owners
Key Topics
I. Customer service defined
II. Importance of customer care
III. Types of customers and their expectations
IV. Meet and greet techniques
V. Handling customer complaints professionally
VI. Customer delight and loyalty
Schedule: Click to view BusinessCoach Seminar Schedule »
Duration
3 hours (via ZOOM)
Requirements
• Mobile phone, tablet, computer, or laptop
• Download free ZOOM app
• Internet connection
• Good audio connection
Registration Details
Webinar Fee
Php 1,750.00 per participant (inclusive of e-Handouts and e-Certificate) to be paid at least 3 banking days before the event
Reservation
Please call to register, or you may download our registration form. Kindly fill-out and send to us through fax (8727.88.60) or email. You will receive a confirmation within 48 hours.
Mode of Payment
Deposit/Transfer cash payment to Banco de Oro:
• Savings Account Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22
Kindly email deposit slip or screen capture of payment details (indicate name of participant and seminar title) to confirm reservation.
Note
Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of its events.
Contact Details
Contact Numbers
Please call (632) 8727.88.60, (632) 8727.56.28, (632) 8569.78.84 or (632) 8569.46.90 or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266
Inquiries
For other inquiries, you may also leave a message in our contact form »