Complaints Management (Webinar)

Complaints Management

About the Webinar

Overview

Handling complaints is critical. No matter how well you run your business, you’ll eventually face unhappy customers. Handle these critical situations well to preserve your reputation and ensure business continuity

Accept criticisms you get from customers, as opportunities to strengthen relationships and gain other business opportunities

Objectives

● To be able to deal with customer complaints effectively
● To be able to improve customer retention and help the organization gain a reputation for providing good service
● To be able to use proper channels to better handle complaints

Who Should Participate

● Customer Service Representatives
● Supervisors
● Managers
● Receptionists

Key Topics

I. Causes of complaints

II. Types of complaints

III. How to handle:

A. Online Complaints (Social Media)

B. Over the Phone

C. Verbal Face to Face Complaints

D. Written Complaints

IV. Workshop

Schedule: Click to view BusinessCoach Seminar Schedule »

Duration

3 hours (via ZOOM)

Requirements

• Mobile phone, tablet, computer, or laptop
• Download free ZOOM app
• Internet connection
• Good audio connection

Registration Details

Webinar Fee

Php 1,750.00 per participant (inclusive of e-Handouts and e-Certificate) to be paid at least 3 banking days before the event

Reservation

Please call to register, or you may download our registration form. Kindly fill-out and send to us through fax (8727.88.60) or email. You will receive a confirmation within 48 hours.

Mode of Payment

Deposit/Transfer cash payment to Banco de Oro:

• Savings Account Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22

Kindly email deposit slip or screen capture of payment details (indicate name of participant and seminar title) to confirm reservation.

Note

Schedule may change without prior notice. Please call to confirm. BusinessCoach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of its events.

Contact Details

Contact Numbers

Please call (632) 8727.88.60, (632) 8727.56.28, (632) 8569.78.84 or (632) 8569.46.90 or call/text mobile numbers 0915.205.0133 / 0908.342.3162 / 0926.622.0768 / 0933.584.7266

Inquiries

For other inquiries, you may also leave a message in our contact form »